Terms of Service

1. Acceptance of Terms

By accessing or using the Layter platform at layter.io ("Service"), operated by Layter ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Layter.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

Layter is an AI-powered social media management platform that enables you to:

• Schedule and publish content to connected social media accounts across Instagram, Facebook, TikTok, YouTube, Pinterest, and LinkedIn.
• Generate AI-powered captions using LayterVision™ technology, which analyses your images and videos to produce contextual, platform-optimised captions.
• Analyse video and image content for visual stopping power and engagement potential.
• Manage multiple social media accounts from a unified dashboard.
• Utilise bulk upload features for efficient content management.
• Access AI-powered scheduling optimisation to suggest optimal posting times.
• Access an automated blog engine that generates SEO-optimised content for your website.

The availability of specific features depends on your subscription tier. Feature details are described on our pricing page and may be updated from time to time.

3. Eligibility

You must be at least 16 years of age (or 13 where applicable law permits) to use the Service. By creating an account, you represent and warrant that you meet this age requirement and that all information you provide is truthful and accurate.

4. Account Registration & Security

To access the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Keep your password confidential and use a strong, unique password.
• Be solely responsible for all activities that occur under your account.
• Immediately notify us at support@layter.io of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

5. Subscriptions, Billing & Credits

5.1 Subscription Tiers

The Service is available in multiple subscription tiers (Free, Basic, Pro, and Business), each with different feature sets, posting limits, social account limits, and AI credit allocations. Current tier details and pricing are displayed on our pricing page.

5.2 Billing

• Paid subscriptions are billed in advance on a monthly or annual basis through Stripe.
• All fees are stated in US Dollars (USD) unless otherwise indicated.
• You are responsible for any applicable taxes based on your jurisdiction.
• Stripe processes all payment transactions. We do not store your payment card details.

5.3 Free Trial & Free Tier

We may offer a free tier or trial period. Free accounts are subject to usage limits as described on our pricing page. We reserve the right to modify or discontinue free offerings at any time.

5.4 AI Credits

AI features (caption generation, visual analysis) consume credits. Your subscription tier determines your monthly credit allocation. Credits are split between manual generation credits (used when you manually trigger AI features) and automatic generation credits (used by the system for scheduled auto-generation). Unused credits do not roll over between billing cycles.

5.5 Cancellation & Refunds

• You may cancel your subscription at any time from your account settings or by contacting us.
• Cancellation takes effect at the end of your current billing period. You will retain access to paid features until then.
• Refunds are generally not provided for partial billing periods. However, we may offer refunds at our discretion or where required by applicable consumer protection law (see Section 15).

5.6 Price Changes

We may change our subscription prices from time to time. We will provide at least 30 days' notice of any price increase via email or in-app notification. Price changes will apply from your next billing cycle after the notice period.

6. Your Content

6.1 Ownership

You retain full ownership of all content you upload, create, or submit through the Service ("Your Content"), including images, videos, captions, and text. We do not claim any ownership rights over Your Content.

6.2 Licence Grant

By uploading Your Content, you grant Layter a limited, non-exclusive, worldwide, royalty-free licence to use, store, display, reproduce, and transmit Your Content solely for the purpose of providing and improving the Service. This includes:

• Storing your media files on our infrastructure (Supabase Storage).
• Transmitting your content to social media platforms you have connected for publishing.
• Processing your media through AI systems (Google Gemini) to generate captions and analysis.
• Displaying your content in your dashboard and scheduling calendar.

This licence terminates when you delete Your Content or your account, except where copies are required for legal compliance or have already been published to third-party platforms.

6.3 Content Responsibility

You are solely responsible for Your Content. You represent and warrant that:

• You own or have the necessary rights, licences, and permissions to use and authorise the publication of Your Content.
• Your Content does not infringe or violate any third party's intellectual property, privacy, or other rights.
• Your Content complies with all applicable laws and platform community guidelines.

7. AI-Generated Content

7.1 Nature of AI Outputs

Our AI features (including LayterVision™ caption generation, visual analysis, and blog content generation) produce outputs based on machine learning models. AI-generated content:

• May contain inaccuracies, errors, or inappropriate suggestions.
• Should be reviewed by you before publishing.
• Is provided "as-is" without guarantees of accuracy, originality, or fitness for any particular purpose.

7.2 Your Responsibility

You are responsible for reviewing, editing, and approving all AI-generated content before it is published. By scheduling AI-generated captions or content for publication, you accept full responsibility for that content as if you had written it yourself.

7.3 Ownership of AI Outputs

Subject to the underlying intellectual property rights of Google (as the AI model provider), you may use AI-generated captions and content created through the Service for your business purposes. We do not claim ownership over AI-generated outputs produced for your account.

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Upload, publish, or distribute content that is unlawful, defamatory, obscene, harassing, threatening, or that promotes violence, hatred, or discrimination.
• Infringe any intellectual property rights, including copyrights, trademarks, or trade secrets.
• Distribute spam, unsolicited messages, or engage in any form of automated bulk posting that violates platform guidelines.
• Attempt to gain unauthorised access to the Service, other accounts, or any computer systems or networks.
• Reverse engineer, decompile, or disassemble any aspect of the Service.
• Use the Service to develop a competing product or service.
• Circumvent any usage limits, credit systems, or security measures.
• Use the AI features to generate content that could be used for phishing, scams, misinformation, or other deceptive purposes.
• Resell, sublicence, or commercially redistribute any aspect of the Service without written permission.

We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including suspending or terminating accounts and reporting to law enforcement.

9. Social Media Platform Policies

The Service interacts with third-party social media platforms through their official APIs. By connecting your accounts and using the Service, you agree to:

• Comply with the terms of service, community guidelines, and acceptable use policies of all connected platforms.
• Authorise Layter to act on your behalf when publishing content to these platforms.
• Accept that platform policies may restrict certain content, posting frequencies, or features, and that Layter is not responsible for platform-imposed limitations.

Platform terms you should review:

• Facebook Terms of Service
• Instagram Terms of Use
• TikTok Terms of Service
• YouTube Terms of Service
• Pinterest Terms of Service
• LinkedIn User Agreement

YouTube API Services: By connecting a YouTube account, you also agree to be bound by the Google Privacy Policy.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its original content (excluding Your Content), features, functionality, design, source code, and the LayterVision™ brand, are and will remain the exclusive property of Layter and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

10.2 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free licence to use that feedback for any purpose without obligation to you.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

12. Disclaimers & Warranties

12.1 Service Provided "As Is"

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2 No Guarantees

We do not warrant or guarantee that:

• The Service will be uninterrupted, timely, secure, or error-free.
• Posts will be successfully published to all connected platforms at the scheduled time.
• AI-generated content will be accurate, appropriate, original, or free from errors.
• The Service will meet your specific requirements or expectations.
• Any particular engagement, reach, or performance result will be achieved through use of the Service.

12.3 Third-Party Services

We are not responsible for the availability, accuracy, or reliability of third-party services (social media platforms, AI providers, payment processors) that the Service integrates with. Changes to third-party APIs or policies may affect the functionality of the Service.

Note: Some jurisdictions (including the EEA, UK, Australia, and New Zealand) do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply only to the extent permitted by applicable law. Your statutory consumer rights are not affected.

13. Limitation of Liability

13.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LAYTER, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, business opportunities, or goodwill.
• Failed or delayed post publication.
• Damage caused by AI-generated content that you published.
• Unauthorised access to your account due to your failure to maintain security.
• Actions taken by social media platforms (account restrictions, content removal, etc.).

13.2 Cap on Liability

To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) fifty US dollars (USD $50.00).

Note: Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Layter and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service.
• Your Content, including any claim that Your Content infringes third-party rights.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Content you publish through the Service (including AI-generated content you approved).

This indemnification obligation does not apply to consumers in the EEA, UK, Australia, or New Zealand to the extent it would be unfair or unenforceable under applicable consumer protection law.

15. Jurisdiction-Specific Terms

15.1 European Economic Area & United Kingdom

If you are a consumer in the EEA or UK:

• Nothing in these Terms affects your statutory consumer rights under the Consumer Rights Act 2015 (UK), the Consumer Contracts Regulations 2013 (UK), or equivalent EU consumer protection legislation.
• You have the right to cancel a paid subscription within 14 days of purchase (the "cooling-off period") and receive a full refund, provided you have not actively used the Service during that period.
• Any dispute may be submitted to the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
• The limitation of liability and indemnification clauses apply only to the extent permitted under applicable local law.

15.2 Australia

If you are a consumer in Australia:

• Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
• Nothing in these Terms purports to modify or exclude the conditions, warranties, and undertakings implied by the ACL.
• For major failures with the Service, you are entitled to cancel your subscription and receive a refund for the unused portion, or to compensation for its reduced value.

15.3 New Zealand

If you are a consumer in New Zealand:

• Your rights under the Consumer Guarantees Act 1993 are not affected by these Terms.
• Services must be carried out with reasonable care and skill, and be fit for purpose.

15.4 Canada

Canadian users are entitled to the consumer protections provided by the applicable provincial consumer protection legislation in their province of residence. These Terms do not override any mandatory consumer protection rights.

16. Account Termination

16.1 Termination by You

You may terminate your account at any time by contacting us at support@layter.io or through your account settings. Upon termination, your right to use the Service ceases immediately.

16.2 Termination by Us

We may suspend or terminate your account immediately if:

• You breach any provision of these Terms.
• You engage in conduct that we reasonably believe is harmful to other users, us, or third parties.
• Your account is used for illegal activity.
• We are required to do so by law.

Where possible, we will provide notice and an opportunity to remedy the breach before termination.

16.3 Effect of Termination

Upon termination, we will delete your personal data in accordance with our Privacy Policy. Content that has already been published to third-party platforms will remain on those platforms and is governed by their respective terms. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, and Indemnification) will survive.

17. Service Availability & Modifications

We strive to maintain high availability but do not guarantee uninterrupted service. We may:

• Modify, update, or discontinue any feature of the Service at any time.
• Perform scheduled or emergency maintenance that may temporarily affect availability.
• Adjust usage limits, credit allocations, or feature availability across subscription tiers.

We will provide reasonable notice of material changes that negatively affect your use of the Service.

18. Dispute Resolution

18.1 Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at support@layter.io and attempt to resolve the dispute informally for at least 30 days.

18.2 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions. However, if you are a consumer in the EEA, UK, Australia, or New Zealand, you will benefit from any mandatory consumer protection provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence.

18.3 Jurisdiction

For non-consumer disputes, you agree to the exclusive jurisdiction of the courts located in Delaware, United States. For consumers in the EEA, UK, Australia, or New Zealand, this does not affect your right to bring proceedings in your local courts.

19. General Provisions

19.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Layter regarding the Service and supersede all prior agreements and understandings.

19.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

19.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

19.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, war, government actions, third-party service outages, or internet disruptions.

20. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page with a revised "Last Updated" date.
• Sending an email notification for significant changes.
• Displaying an in-app notice when you next access the Service.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using the Service.